Returns & refunds

Your 14-day right of withdrawal

As an EU consumer you have 14 days after receiving your order to register a return with us. Email info@luxavela.com within that period with your order number and the item concerned.

Items should be unused, in their original condition and complete with any packaging or dust bag received.

How to return

Please do not send anything back before you have received return instructions from us.

• 1. Email info@luxavela.com within 14 days of delivery with your order number.
• 2. We confirm your return and send the correct return address and instructions.
• 3. Pack the item securely in its original packaging.
• 4. Ship the parcel and send us the tracking number.
• 5. We inspect the item on arrival and confirm the outcome by email.

Refunds and store credit

Returns are assessed per case. Depending on the situation you receive either a refund to your original payment method or a store credit (tegoedbon) of the same value, which you can use on any future order.

Refunds and store credits are processed within 21 days after we receive the returned item.

Return shipping costs

Return shipping is at your own cost, unless the item you received was faulty, damaged or not the item you ordered. In that case we cover the return shipping and offer a replacement, a refund or a store credit.

Faulty or incorrect items

Contact info@luxavela.com with your order number and a photo as soon as you notice the problem. We resolve these cases quickly and at our cost.